What is Personal Information?
When used in this Privacy Policy, the term “Personal Information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address, and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered Personal Information.
What type of Personal Information does Better Life Property Group collect and hold about me?
Better Life Property Group may collect any of the following information about you if you are a current or prospective vendor, purchaser, or landlord of real estate or if you visit our website or make an enquiry with us via another method:
- Contact details (including name, address, telephone number, and email address)
- Driver’s license number
- Current property ownership and title details
- Desired property ownership details
- Details of properties sold or acquired by you
If you are a current or prospective tenant for a rental property, Better Life Property Group may collect the following additional information from you:
- Contact details (including name, address, telephone number, and email address)
- Driver’s license number
- Employment details such as your employment status, employer, salary, length of employment
- Other sources of income
- Personal and financial referees whom we may contact about your application
Sometimes Better Life Property Group may also need to ask you for other forms of Personal Information to enable us to provide services to you.
How does Better Life Property Group collect Personal Information about me?
Better Life Property Group collects your Personal Information directly from you unless it is unreasonable or impracticable to do so. When collecting Personal Information from you, we may collect in various ways, including through when you write to or email us, when you access and use our website, and during conversations between you and our representatives.
Better Life Property Group may collect information about you from the following third-party sources:
- Various databases in the public domain such as Telstra White Pages, Australia Post DPID database, Titles Office, or other property databases
- Credit reporting bodies, law enforcement agencies, and other government entities
- Referrals and recommendations from existing clients of Better Life Property Group
As part of its due diligence process prior to entering into lease or rental agreements with you, Better Life Property Group may disclose your information to authorized credit-checking agencies.
What happens if we can’t collect your Personal Information?
If you do not provide us with the Personal Information described above, some or all of the following may happen:
- We may not be able to provide our services to you, either to the same standard or at all
- We may not be able to provide you with information about services that you may want, including information about new properties that are available for lease or purchase
- We may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful
Why does Better Life Property Group collect, hold, use, and disclose your Personal Information?
Better Life Property Group collects this information for a range of purposes including:
- Enabling Better Life Property Group to provide you with the services and/or products you may require
- To comply with local, state, and federal legislation or regulations, including with respect to real estate property sales, rental, and administration
- To enable Better Life Property Group and its third-party partner businesses to assist you with related or ancillary services, as required
- For our internal administrative, marketing, planning, product development, and research requirements
- To share your Personal Information within the Better Life Property Group (including between Better Life Property Group Pty Ltd’s related entities and Better Life Property Group franchisees), contractors, or service providers
- To update Better Life Property Group’s records and keep your contact details up to date
- To deal with your queries or customer service issues promptly, whether by email, telephone, or mail
- To keep you up-to-date with services we think would be of particular interest to you
- To conduct relevant business processing functions
- To process and respond to any complaint made by you
Your Personal Information will not be shared, sold, rented, or disclosed other than as described in this Privacy Policy.
How does Better Life Property Group use the Personal Information held about me?
Any Personal Information about you that Better Life Property Group collects and records will only be used or disclosed by Better Life Property Group for the purpose of:
- Compliance with obligations under real estate regulations and laws applicable for all states in Australia
- Helping Better Life Property Group efficiently and effectively deliver and improve on products and services
- Any other purpose if you would reasonably expect Better Life Property Group to use or disclose that Personal Information for that other purpose and that other purpose is related to the purpose for which the information is collected
- To provide you with access to protected areas of our website and to assess the performance of our website and to improve the operation of our website
- To conduct business processing functions including sharing Personal Information within Better Life Property Group and with its contractors, service providers, or other third parties
- For Better Life Property Group’s administrative, planning, product or service development, quality control, and research purposes
- Complying with any other relevant laws or regulations
Better Life Property Group may also use or disclose the information it collects for any other purpose specified to you at the time of collection.
If Better Life Property Group wishes to use or disclose any of your Personal Information in any other ways than described above, Better Life Property Group will not do so unless it:
- Has your express consent to do so
- Has reasonable grounds to believe that the use or disclosure is necessary to prevent a threat to life or health
- Has reasonable grounds to believe that the use or disclosure is required by law or to enforce the law
What about direct marketing?
We may send you direct marketing communications and information about our services that we consider may be of interest to you. These may include:
- Offering to provide you with products or services provided by Better Life Property Group and third-party business partners
- Sending you news and other information about Better Life Property Group’s activities and general promotional material which Better Life Property Group believes may be of interest to you
These communications may be sent in various forms, including mail, SMS, fax, and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). When Better Life Property Group does this, Better Life Property Group will provide you with an express opportunity to decline receiving any further communication from Better Life Property Group of this type via an opt-out mechanism. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may at any time request not to receive direct marketing from Better Life Property Group by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
The Better Life Property Group website
Better Life Property Group’s privacy policy also applies to our website at www.betterlifeproperty.com.au.
When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of services you view so that, if you consent, we can send you news about those services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited, and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online services and create a better online experience for you. Our cookies do not collect Personal Information, although they do identify your browser. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users’ movements, and gather broad demographic information.
As our website is linked to the Internet, and the Internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. Accordingly, any Personal Information or other information, which you transmit to us online, is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third-party website. Third-party websites are responsible for informing you about their own privacy practices.
Can I be anonymous when I deal with Better Life Property Group?
To some extent, you can preserve your anonymity when you deal with Better Life Property Group. You can browse our website without providing any Personal Information, you can access our real estate advertising in various publications, and you can generally attend auctions without providing personal details if you do not intend to bid.
However, when you enter into transactions with Better Life Property Group (including Better Life Property Group franchisees) that involve the sale, purchase, or rental of real estate property, then various Acts, statutory legislation, and regulations require you to provide Better Life Property Group with Personal Information so as to identify you.
What happens if I want to access or correct the Personal Information held about me?
You may request access to your Personal Information held by Better Life Property Group at any time by contacting us (see details below). We will try to provide you with suitable means of accessing your Personal Information (for example, by mailing or emailing it to you), subject to some exceptions. We will respond to your request for access within 14 days.
Who do I contact for further information?
Better Life Property Group’s Privacy Officer can assist you with any enquiries you have about the information that we hold about you. They can be contacted on 1300 869 618 from 10.00am to 6.00pm (Sydney time), Monday to Friday.
You can also write to the Privacy Officer at:
Better Life Property Group
Suite 18, 33 Waterloo Rd Macquarie Park NSW 2113
E-mail info@betterlifeproperty.com.au
What if I have a complaint or concern?
If you have a complaint or concern you can email, info@betterlifeproperty.com.au or phone the Better Life Property Group Office on 1300 869 618 or write to the Privacy Officer at the address above. We will make every effort to resolve your complaint within 90 days.
What if you are unable to resolve my complaint or concern?
If we are unable to resolve your complaint within this time, or you are unhappy with the outcome, you may refer your complaint to the Australian Information Commissioner. The Australian Information Commissioner can be contacted at the below details:
The Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 1042
Phone: 1300 363 992
Fax: (02) 9284 9666
E-mail: enquiries@oaic.gov.au
TTY: 133 677 then ask for 1300 363 992